The purchase of travel or other products and services (hereinafter the “Services”) on this site constitutes an agreement between you, the client, and the agency operating this site (the “Agency”), and implies your acceptance of the Agency’s terms and conditions set out below.
The term “Agency” refers to: Walden Aventure Inc., doing business under the name “Walden Aventure” and which operates this site.
Please make sure you read carefully and understand these terms and conditions before making your booking.
The Agency’s role is to help the client check the availability of travel products and services and to assist the client in making purchases and bookings. Once your online booking has been made, you will promptly receive an electronic invoice from the Agency. The Agency will send you your travel documents in accordance with the provisions of Section 5 below.
The client attests to being at least 18 years of age and/or to being legally entitled to enter into this agreement and to use this website in accordance with the terms set out herein.
As a client, you are responsible for the information you provide to the Agency through this site, whether it concerns you, your family members or your fellow travellers, and you affirm that it is true and accurate.
Travel Documents
Each passenger is solely responsible for enquiring about and obtaining, at their own expense, the necessary travel documents, and for ensuring they hold them before departure. The Agency disclaims all liability with respect to travel documents and/or clients’ compliance with applicable laws. The Agency also disclaims all liability for any consequences suffered by any client who does not hold the required documents or does not comply with applicable laws.
A valid passport is mandatory for all travel outside your country of residence. Some countries require a passport that remains valid for six months after your return. Some Clients, depending on their country of residence, may need a visa in addition to a valid passport. A single parent travelling with a child under 18 may be required to present a sworn written statement signed by the other parent authorizing the child to travel. The carrier or the competent authorities may refuse boarding to any client who does not hold the required documents, without recourse or possibility of refund. A client may also be refused entry into a country despite holding the required travel documents. If you have any questions about the required travel documents, please contact the Agency.
In order to allow the booking of products or services on this site, the Agency must share certain personal information with certain suppliers or tour operators, technology service providers and/or payment solution providers. This disclosure is necessary to process your booking. The Agency may also share certain personal information with a third party responsible for verifying/corroborating the information provided.
Prices
Unless otherwise indicated, all prices are displayed in Canadian dollars or in euros (depending on your place of residence) and are based on the prices of the Service providers, the exchange rate, the cost of fuel, and the taxes and other fees in effect at the time the price is displayed. Unless the client has paid for the Services in full, all prices may be increased at any time and for any reason. For tourism services purchased from a Québec retail travel agent, a fee of $1 per $1,000 of tourism services purchased will be added to your invoice. This amount represents the client’s contribution to the Compensation Fund for Customers of Travel Agents (Fonds d’indemnisation des clients des agents de voyages) of Québec.
Terms of Payment
Clients may make their payments online using Visa, American Express or MasterCard, either directly online or by calling the Agency.
By authorizing the use of their credit card number, the client agrees to comply with the booking conditions even if they have not signed the said invoice to that effect. The Services booked must be paid in full at the time of booking. The amount will be charged to your credit card and you will be notified of it by the invoice sent to you at the time of your booking.
This transaction is final, non-refundable and non-transferable. Neither the purchaser nor the passenger may modify its details. The handling and invoicing of your booking are carried out by the Agency.
Cancellations and Changes
Subject to the cancellation and change policies, including those of the tour operator and/or the suppliers of products and services, the Agency reserves the right to charge a reasonable fee for any cancellation or change, in accordance with the general terms of sale stated for each trip.
When you book your trip on this site, the Agency immediately sends you, by email, a confirmation of your transaction and the details of your registration by means of an electronic invoice.
It is your responsibility to check, upon receipt, the accuracy of the information shown on your travel documents and on your invoice. Please contact the Agency immediately if you notice any inaccuracy in the documents received; otherwise, the Agency shall in no way be liable for any errors or omissions related to your booking.
Electronic Documents
For suppliers that offer electronic travel documents, your documents will generally be sent within approximately two business days.
The Agency strongly recommends that clients purchase cancellation insurance and medical insurance covering the activities and destination of the trip. You must obtain insurance from a provider in your locality. Please note that restrictions may apply to the purchase or cancellation of insurance coverage after your booking.
The Agency acts as an intermediary between you and the carriers, hotels, tour organizers, tour operators and other service providers chosen by you (the “service providers”). Consequently, the Agency can in no event be held liable to you or your travel companions for the services rendered by the said service providers. The Agency, in its capacity as a travel agent, assumes no liability in the event of any failure by the service providers to fulfil their obligations, including, without limitation, in the event of damage or injury resulting from a delay, a cancellation, a loss of property, an illness, an injury, an accident, the quality of services, inconvenience, loss of enjoyment, disappointment or any other event comparable to a fortuitous event or force majeure. You acknowledge that certain events are part of the normal inconveniences that may arise during travel, and you alone assume the consequences thereof.
The Agency cannot be held liable for inconveniences caused by the standard of living or those that may arise from social and local customs, religion or the political system, nor for accommodation Services offered that may differ from those to which the client is accustomed.
All images reproduced on the Agency’s site are published for illustrative purposes only. These photos shall not be considered part of the contract between the client and the Agency. The client should instead be guided by the prices, the location and the Services offered.
The contract entered into between the client and the Agency, including these terms and conditions, is governed by the laws of the Province of Québec. For the purpose of instituting any proceedings, the parties elect domicile exclusively in the judicial district of the city of Montréal. The nullity of any of the clauses set out in these terms and conditions shall not have the effect of cancelling or invalidating these terms and conditions.
For any questions regarding your online booking, please contact the Agency. Our contact details and a contact form can generally be found in the “Contact” section of our website.
The Agency holds a Québec licence.